Workato · Automation · Integrations
Portrait of Sumit Bansal

Sumit Bansal Workato Engineer · Automation Engineer

12+ years building systems that connect, automate, and scale across
Workato, API integrations, MCP systems, AI workflows, and operations.

0+
Years
0
Projects
0+
Platforms
01 — About

Building systems
that connect,
automate, and scale.

Workato Engineer at Articulate — a US-based workplace learning software company — building and integrating apps in Workato, creating MCP-based connections across multiple servers and chat models, and making internal systems more ChatGPT- and Codex-friendly while working fully remote from India in a 9 AM EST-aligned shift.

Previously ran multi-platform e-commerce operations in Dubai sustaining ~AED 100K monthly revenue, with cloud-hosted automation handling inventory, email flows, and reporting. Before that, built CRM integrations, chat automation, and data pipelines across several startups in New Delhi.

I work across the full automation stack — from writing Python and Google Apps Script to shipping no-code portals in Bubble.io, validating APIs in Postman, and gathering requirements to write PRDs.

LocationNew Delhi, India
CurrentlyArticulate · Workato Engineer
ModeRemote · 9 AM EST shift
02 — Work

12 years,
four cities.

Apr 2026 — Present

Workato Engineer

Articulate · Remote from India
Current
  • Building and integrating apps in Workato for a US-based team
  • Creating MCP-based connectors across multiple servers and chat models
  • Making internal tooling and workflows more ChatGPT- and Codex-friendly
  • Supporting fully remote delivery from India in a 9 AM EST-aligned work schedule
WorkatoMCPChat ModelsIntegrationsRemote
Apr 2024 — Mar 2026

Automation & Solutions Engineer

MyOperator · VoiceTree Technologies · Noida
  • Enterprise automation pipelines via Workato, n8n, Zapier
  • Custom API integrations — GuruDB, Bitrix24, LeadSquared, Crisp, Zopim
  • AI chatbots using ChatGPT & Gemini APIs in live support channels
  • No-code/low-code apps in Bubble.io and Zoho Flow
  • Client requirements → PRDs → validated integrations via Postman
Workaton8nZapierChatGPT APIBubble.ioPython
Oct 2020 — Jan 2024

Ecommerce & Digital Marketing Manager

Merw General Trading LLC · Dubai, UAE
  • Multi-platform e-commerce across Shopify, Amazon.ae, Noon.com, Carrefour
  • ~AED 100K/month revenue with 35–40% net margin
  • Cloud automation (n8n, Workato) for email flows and seasonal targeting
  • Inventory & orders automated via VBScript and Google Sheets scripting
Shopifyn8nAmazon.aeVBScriptGoogle Sheets
Sep 2017 — Mar 2020

Marketing & E-commerce Manager

Flaberry Services Pvt. Ltd. · New Delhi
  • Integrated Freshchat and WhatsApp with internal CRM
  • 30% increase in online sales during tenure
  • MySQL on AWS for data analysis; authored docs on Confluence
FreshchatWhatsApp APIMySQLAWS
May 2015 — Jul 2017

Product & E-commerce Manager

MyFlowerTree.com & Aryan Creations · New Delhi
  • Launched "Dresses on Rent" e-commerce line — 1.5× sales growth
  • Expanded into new markets; established B2B franchise model
  • Java ERP for billing; managed supplier and customer networks
E-commerceJava ERPB2B
03 — Projects

Systems built,
problems solved.

01
Personal AI Product

CareerReady AI

Built a full-stack AI career assistant with a secure backend trial flow, so users can test the product without exposing the OpenAI key in the browser. The app serves a limited free trial and then transitions users to bring their own API key.

ProblemOffer a public AI demo without leaking server-side credentials
ApproachNode/Express backend proxy with server-side trial tracking and frontend fallback flow
ResultShipped a portfolio-ready AI product with safer trial access and clear deployment boundaries
OpenAI APINode.jsExpressJavaScriptHTML/CSS
02
Personal AI Tool

Personal AI Chat

Built a private single-file ChatGPT frontend that runs on GitHub Pages while keeping the OpenAI API key runtime-only in the browser session. The app adds a lightweight password gate and avoids local storage, cookies, and session persistence.

ProblemCreate a fast personal AI chat interface without hardcoding or persistently storing sensitive keys
ApproachSingle-page HTML, CSS, and JavaScript app with runtime API-key entry, app-password gating, and session-only memory
ResultShipped a lightweight personal AI interface with stronger client-side privacy boundaries for everyday use
OpenAI APIHTMLCSSJavaScriptGitHub Pages
03
CRM Middleware Demo

CRM Sync Dashboard

Built an interactive dashboard that simulates a Zoho CRM to HubSpot sync layer, covering field mapping, conflict resolution, deduplication, webhook handling, and sync telemetry in a portfolio-safe demo.

ProblemShow integration architecture depth without exposing client systems or credentials
ApproachSingle-page simulation of webhook-driven CRM sync workflows with editable rules and live dashboards
ResultCreated a strong architecture demo for CRM sync, observability, and data-quality workflows
Zoho CRMHubSpotJavaScriptChart.jsHTML/CSS
04
AI Automation

AI-Driven Chatbot Integration

Built an AI-powered support chatbot using ChatGPT and Gemini APIs, connected to live channels via Crisp and Zopim. Automated first-level query resolution with clean escalation logic to human agents.

ProblemHigh-volume repetitive queries draining agent time
ApproachLLM intent classification + response generation with escalation threshold
ResultAutomated resolution of common queries; significantly improved response times
ChatGPT APIGemini APICrispZopimJS
Case Study ↗
05
CRM Automation

Automated Lead Management

Multi-source lead pipeline from GuruDB and social forms into LeadSquared CRM via Zapier and Zoho Flow. Real-time sync with automated follow-up sequences.

ResultZero manual data entry; real-time CRM with auto follow-ups
ZapierZoho FlowLeadSquared
Case Study ↗
06
Data Engineering

Cross-Platform Data Sync

Contact and campaign data synchronization between GuruDB and EnumHQ using Python scripts and Google Apps Script with conflict resolution logic.

ResultEliminated manual reconciliation; consistent data across both platforms
PythonGoogle Apps ScriptGuruDB
Case Study ↗
07
No-Code Platform

No-Code Integration Portal

Self-serve Bubble.io portal for clients to configure API automations — linking Bitrix24 CRM to communication apps — without engineering involvement.

ResultReduced deployment friction; accelerated client onboarding
Bubble.ioBitrix24REST APIs
Case Study ↗
08
Operations Automation

E-commerce Automation Scripts

Automated product uploads, inventory updates, and pricing sync across Shopify and Amazon using Google Sheets scripting and platform APIs.

Result10+ hours of manual work eliminated per week
Google Apps ScriptShopify APIAmazon API
Case Study ↗
09
macOS Utility App

Versatile File Converter

Built a native macOS batch converter for practical daily file workflows. The app handles image to JPEG, image to PDF, PDF to images, DOCX to PDF, and PDF to DOCX conversions from a single desktop interface with output-folder selection, size limits, and dimension controls.

ProblemCommon file conversion tasks usually require several apps, websites, or manual export steps
ApproachShipped one SwiftUI and AppKit desktop app with mode-based conversion flows and native macOS document frameworks
ResultA local desktop utility that reduces repetitive document and image conversion work into a single workflow
SwiftSwiftUIAppKitPDFKitCore Image
Project ↗
04 — Stack

Tools that do
the work.

Automation
Zapier 5+ yr Workato 3+ yr n8n 3+ yr Zoho Flow Bubble.io ChatGPT Agent Builder
Languages
JavaScript Python Google Apps Script SQL VBScript HTML / CSS
APIs & Integration
Postman ChatGPT API Gemini API GuruDB REST APIs Crisp
CRM & Data
Bitrix24 LeadSquared Zoho CRM Firebase MySQL
Cloud & Infra
AWS EventBridge AWS Lambda Git GitHub
E-commerce
Shopify Magento Amazon UAE/SA Noon.com Carrefour
05 — Education
2026
Bachelor of Computer Programming Lovely Professional University — Online · In Progress
BCA
2014
Higher Secondary Certificate CBSE, India
12th
2012
Secondary School Certificate CBSE, India
10th
06 — Contact

Let's build
something together.

Open to Workato engineering roles, automation engineering roles, integration consulting, and technical collaborations. Based in New Delhi — available remote and hybrid.